POLICIES AND PROCEDURES

 

BDC BANDITS uses a proprietary “Synchronized Calling Strategy” to contact your leads using aggression and strategic intelligence.

We attempt to contact all of your leads as quickly as possible.

We treat your customers as you would. With kindness and respect.

We do not attempt to sell the cars for you. We set your appointments and we leave the selling to you.

BDC Bandits Call Center Hours of Operation for dealerships in the Eastern, Central, and Mountain time zones are 8:30AM-8:00PM Monday thru Friday, 8:30AM-6:00PM Saturday. Hours of operation for dealerships in the Pacific time zone are 8:30AM-7:00PM Monday thru Friday, 8:30AM-5:00PM Saturday. BDC Bandits is closed on Sunday.

BDC Bandits is closed on certain national holidays such as New Year’s Day, Memorial Day, Labor Day, Thanksgiving, Christmas, etc. All leads coming in on Sundays or holidays will be worked by BDC Bandits the following business day.

BDC Bandits is not responsible for dealership show rate, unless dealership has enrolled in the BDC Bandits Confirming Appointments & Rescheduling Program. BDC Bandits will however text and email a confirmation of each set appointment to each customer, but the dealership should also confirm all appointments, contact no-shows, and contact unsold traffic. If dealership would like hep confirming appointments and rescheduling no-shows, please talk with your BDC Bandits sales rep about the BDC Bandits Confirming Appointments & Rescheduling Program.

Conversion rates will vary by dealership and lead source. Conversion rates will also be affected by dealerships continuing to work their leads. BDC Bandits conversion rates are obviously higher when we are the sole BDC center working dealership leads. If dealership competes with us for appointments, conversion rates will be lower.

BDC BANDITS membership is month to month. You may cancel at any time with a 30-day written notice. Meaning, official cancellation is 30-days after BDC Bandits receives written cancellation. Customers cancelling service with BDC Bandits – final charge for services will occur after written notice is received and before the official cancellation date, and will be for one full month of service. Services and charges are not pro-rated.

Pricing is based on the number of leads your store receives each month, and is range based. Your initial charge is based on the number of leads per month you ‘expect’ your store to receive based on previous months averages. Following month two, your range and pricing can be adjusted higher or lower depending on changes in lead volume – an updated authorization form will be completed at this time.

BDC Bandits works directly out of our clients CRM systems to log notes and set appointments. We also “Kill The Clock” to help you meet manufacture demand and earn that important co-op money.

We accept AMERICAN EXPRESS, VISA, MASTERCARD, DISCOVER. We do not accept checks.

The BDC BANDITS Business Office and Support Desk is open from 9:00AM-5:00PM E.S.T.  Monday thru Friday and is closed on observed holidays.

CUSTOMER SUPPORT 800-250-6512

CUSTOMER SUPPORT 800-250-6512